Everything you need to prepare, export, and upload a case to SeeRays — from file formats to what to do if your CBCT software isn't listed here.
Not sure which field is which? Contact us and we'll walk you through your first submission.
Yes. Note the patient's name and the approximate date of the prior scan in the "Special Request" field when submitting, and we'll pull the earlier report for comparison.
We read DICOM files — the standard imaging format exported by essentially every CBCT and digital imaging system. When you export from your software, look for an option like "Export," "Save As," or "Send To," followed by "DICOM" as the format.
Your export will typically be a folder containing many individual DICOM files (often named with a .dcm extension, though sometimes with no extension at all) — that's expected. Don't try to open or convert them individually.
No — we're not able to accept fully anonymized DICOM volumes. The patient's name and date of birth need to be present in the file so we can accurately match the report to the correct patient and maintain a clear chart of custody for the imaging. Please export with patient information intact, exactly as it's stored in your imaging software.
The more clinical context you give us, the more useful and targeted the report will be — but if you're short on time, a brief note is enough to get started.
On Windows: Right-click the folder containing your DICOM export → "Send to" → "Compressed (zipped) folder."
On Mac: Right-click (or Control-click) the folder → "Compress [folder name]." This creates a .zip file in the same location.
Upload the resulting .zip file, not the individual DICOM files or the uncompressed folder — this keeps the full study intact and makes the upload much faster.
Click a system below to expand its export steps. Software updates occasionally move menu items slightly — if a step doesn't match what you see, the general steps above will still get you there, or just contact us.
C:\JMoritaMFG\3Dx\Simulation).Don't see your system? We're still confirming detailed steps for Genoray, Midmark 3DV, and Rayscan — email or call us in the meantime and we'll walk you through your specific software live.
Yes — if you're submitting more than one scan (for example, a CBCT and a panoramic film) for the same patient, note this in the "Special Request" field so we review them together and can reference findings across both in a single report.
This is usually caused by a file that's too large, an internet connection that drops mid-upload, or a browser extension interfering with the upload form. Try:
If the error persists, contact us directly and we'll get your case submitted another way.
Copy the DICOM folder from the CD or flash drive onto your computer's desktop first, then zip it and upload from there — files can't be zipped or uploaded directly from a CD.